Avoid this crowd at all cost! I spent some considerable time in the double-glazing industry and I know what I am talking about. Initial introduction, April 8th 2022, was when we asked the rep to give us a quote. He was very glib and quoted us well over the odds but as we are OAP's we could get a great discount. (I believe that this practice is illegal). We accepted the quote and paid the deposit by cheque. The survey was completed on April 26th by a gentleman who was polite and very efficient. Installation was scheduled for May 23rd with the scaffolding to be erected 2-3 days before and to be removed 2 - 3 days after. 0800 hrs, May 23rd and the installers arrived but no scaffolding! They arrived some 2 hours later claiming that they were not told of the job! 1 Window was very badly fabricated, (it had been constructed from 'cut offs'). Even the installer said that he would not have it in his house! The local manager gave me over £300 discount for the window and the scaffolders being late. It took 3 days for the 8 windows to be installed. I paid the balance but made the installation team, (2 men!) aware of the following faults -a drip cover missing, several brown mastic smears on the white house render, damaged back door and scratches inside the double-glazed units. The installation crews told me that the drip cover would be posted on in a few days and an 'engineer' would visit to correct all the other snags. It took several emails and 'phone calls to Head Office to get the scaffolding removed. It took another 10 days for this to happen and they managed to damage more render and destroy a hanging basket. It might sound as if I am nit-picking but, by this time, I'm getting pretty fed up ! The 'engineer' arrived on June.13th, took some pictures and agreed that the badly fitting rear door needed replacing. He told me that the report would be in Head Office that evening. I received a call from Head Office telling me that I hadn't paid the deposit! After a lot of calls, they admitted that the deposit cheque had some-how been shredded and would I pay it again. I was very unhappy with the actions - or rather the inactions - of Safestyle and wrote them a letter of complaint. I received a standard email reply telling me that an 'engineer' would visit on September 8th. This is about 8 weeks from the initial complaint! I enquired if the 'visit' would be to rectify the snags and once again received an email reply telling me the same as before and that parts need to be ordered nearer the date. This is a long drawn out saga and I would advise any-one thinking of employing Safestyle to think again. I seriously believe that once they have got your money they really don't care. The 'after-sales service' is a joke.