We needed new windows and decided to go with Safestyle. BIG mistake. The Safestyle sales rep promised one thing but delivered another. He gave us an original quote of over £13,000 for 10 windows but said that due to our age (67 and 63) he could give us a one time only discount taking the price to around £10,700 which sounded good, he also told us not to tell anyone about this price reduction. He advised us that all windows and frames would be replaced for this price and pointed out where "make good" plastering might have to be done around the windows when the frames were removed and advised that our fitted blinds would have to be removed for the work to be done. When the fitters arrived to do the work it turned out that they were not replacing the frames but fitted the new windows to the existing frames. I did not know this was happening until the work was well underway and so could not stop the work. I complained to Safestyle who said that the contract I had signed stated replacement windows only but I could see nothing on the contract stating this at the time I signed it and firmly believed the sales rep when he said we would have both replacement windows and frames, otherwise why would he advise us to remove our blinds and point out where any "make good" work might need to be done. It turns out that when the surveyor came round he included a change on a confirmation statement which said to use existing frames and he asked me to sign it as it contained the same information that the original sales rep had provided. Unfortunately I did sign it without realising I was signing away the original agreement for the frames to be replaced. My fault I know for not reading through it all properly but I believe I was misled and mis-sold the products and services as what I actually received was not what I originally signed up for. I would never have agreed to the price if I had known it was windows only. Caveat emptor!