We ordered a new front and back doors, 3 replacement windows and 3 windowsills. At time of sale we were promised 5 keys for the door, only received 3, unable to order extra keys as the paperwork with our special code on was not passed onto us. Front door lock originally fitted the wrong way round - fitters corrected. 2 of the windows do not close easily, everytime I go to close the windows I feel as if I am forcing them. Fitters dropped cement onto our radiator in the front room, didn't clean up, we also have smears all over our paintwork. The bathroom windowsill has just had a PVC hat put on to in as when the surveyor came round he informed us that hardwood in a bathroom was not suitable, fair enough, but when my husband explained to me we would be getting a pvc windowsill he was not corrected. Original bathroom windowsill has a crack in and is soaking up the water from the shower. The PVC windowsill hat is not sealed at the ends nor underneath, causing the water from the shower to still get into the old windowsill, meaning that in a few years it will cause the window to need replacing. Only when I contacted the provider of the front door lock was I then informed by Safestyle that they would be providing me with a new lock and keys - Will I get the paperwork with the code this time? This was supposed to happen mid September, Engineer called in sick, COVID related, understandable, husband had booked the day as holiday, completely wasted as there are only 2 engineers for each area. Was promised a date of fixing of Sat 1st October, only to be informed that this is now not happening due to the engineer not being able to work (not illness related). Unable to get any engineers from other areas to cover. Now won't get sorted til Mid October!!!!!!! Windows and doors were fitted in August. Would never recommend this company to anyone.