For a company that claims to be UK no.1 the lack of service and professionalism is dissapointing. I have been waiting 9+ months for my new windows and doors to be replaced since the originals were damaged by safestyle's poor installers. Almost all of our windows and doors are too small for the brick openings and, to the installer's surprise, no frame extenders were ordered for use, so the house is both much colder and way noisier. (contradicts all the guarantees made by safestyle reps) To add insult, the date for replacement also keeps getting pushed further and further back and it seems that I will have to struggle through another winter of cold drafts in a house that can't retain heat. The broken frames let wind, rain and ants in and in the wind all the windows make a cracking noise. I have even had to buy multiple items (electric blankets, warmer duvets, electric water bottles, blankets and rugs) to keep warm which safestyle refuse to compensate for. I can't ever get a response from safestyle reps on anything and am always promised a service which is never delivered. I feel very cheated of my money and time, having not negotiated on price, I paid a premium for subpar items and service and have wasted so many holidays to accommodate the ever changing dates. It's really ridiculous that I have to go to social media to try and get a response but I am struggling and out of options. I don't recommend this company and I really hope no one else buys their products.