AVOID THIS COMPANY Contract number: 1512835 Had French doors fitted 4 months ago costing £2700. One quite literally fell off the hinges and the screws snapped in the frame. Weight of the door is too much for the hinge / screws. Called for help and no one will call me back or repair my door. Manager avoiding me and wont take my call or return it re my official complaint - (Michelle Marshall). Complaints policy says 72 hours for a response yet I am a week later and have heard nothing. Call centre have no authority to authorise the repair either and when I insisted they speak to the manager she advised she was 'too busy' and the adviser needs to 'get on with the call'. Called another company who came out and advised that the hinge failed and the 'stay bar' is intact therefore should be covered under warranty. AVOID