I foolishly used this company and what a nightmare. I employed them to fit a new bay window to my property and also replace a couple of sealed units to the kitchen window. But as they wer fitting the bay I noticed one of the side windows was to short by about a inch and a halfe. They just put expanding foam in the gap and covered it up with plastic. The two support pillars that the sales man told me are a must to support the bay roof don't even touch the roof of the bay. Then as they wer outside tidying up I asked them if they wer going to replace the piece of rotting trim that ran on top of the old window they said no it's structural but yet two of my neighbours had there's replaced with there new bays. I ended up doing it myself. That is when I noticed the only thing supporting the bay roof is the screws that hold the windows in. There is a gap between the window frame and the bay roof of about one or two inch. Then once they came to replace the glass in the kitchen they told me they had broken it but not to worry they will be back tomorrow or the day after. But guess what nothing it's now three weeks later numerous phonecalls to them but all I get is they can't get through to the installation team they will call you back. But these CLOWNS never call you back. I asked to speak to a manager and I was shocked when somebody claiming to be a manager phoned me I told her everything I have put on here she said she would sort it out. BUT GUESS WHAT I HAVE HEARD NOTHING. Aftersales sservice is none existent at that place stay away if you have any sense.