I wish I could mark this as zero stars. I've never dealt with such atrocious customer service in my entire life. I called safestyle to quote me on fitting new windows and was assured that someone would be out on the date arranged. I left work early on the day of the appointment and so did my partner as they said that both of us would need to be there. 5 minutes before they were due to arrive, I had a phone call to say that unfortunately they wouldn't be able to make the appointment. I then re-arranged another appointment for a few days later and once again assured that someone would visit......They didn't!!!! No phone call to say they wouldn't be able to make it. Phoned safestyle and they agreed that this was totally unacceptable and was told i would have a manager ring me back the next day at 11am.........yep you guessed it....No phone call!! Phoned them to see why I never received a call and the guy said he would get a manager to ring me back in 2 minutes. "2 minutes sir, I promise, 2 minutes. Sit tight, I promise they will call you in 2 minutes".....well, 30mins later and eventually I get a call back. No apologies, just a call to arrange them to come out with the good old promise of a good discount. I then comically made another appointment for a few days later and once again left work early to make the appointment for a 3rd time. Yet AGAIN I had a phone call 5mins before my appointment to say sorry that they wouldn't be able to get anyone to come out at that time. He tried to get me to arrange yet another appointment but on this occasion I told him to shove the appointment up his **** and that I will be posting terrible reviews.......And so here I am! Nice how they treat existing customers!!! Had doors fitted by them a couple of years and to be fair, the fitter was **** and the door frame is cracked! I think what I'm trying to say is "DO NOT WASTE YOUR TIME OR MONEY ON THIS SHOWER OF **** COMPANY.........You have been warned!!!