Let me tell you a little story about a company called Safestyle UK - My parents had Safestyle UK install the living room windows in our home. An installation date was scheduled and a “team of professional fitters have been allocated”, according to the letter they received. Only one fitter came to install the living room bay window. While he has was halfway through installing the windows – he was just about to fit the glass – he receives a call on his mobile phone. At which point he says to my parents that he has to go or else he will be late for his next job! He proceeded to rush the remainder of his job at our home. Having said that, they appeared to be soundly fitted and my parents being pensioners did not wish to create a fuss. Fast forward eight or so years and cracks – literally – are beginning to show in the work. They could have appeared earlier, but it was only at this time my mother and I noticed. The frame was starting to drop on the outside, where it was beginning to come away from the inner ceiling. In addition to this, the windowsill was starting to drop towards the edge as well where the bay stuck out. But we thought we would be in luck as we were still well within our ten-year-guarantee. How wrong we were. Safestyle UK sent out an engineer on the 12th June, of this year, to inspect what the company he works for had carried out all those years ago. His professional opinion was that because of the hot summer we had in 2018, it had caused the window frame to break away from the fittings and actually rise – not fall, but rise. This was despite the fact that the frame was dropping and not rising. The forces of gravity tend to pull things down to earth, not levitate them towards the skies. All in all, he was with us for five minutes, if that, where he talked the talk; blinding us with industry jargon, before he went to go and sit in his van for about ten minutes afterwards. Not entirely happy with his assessment, we visited a friend of the family up the road, who was a local builder. He came; pulled the windowsill up and the wooden coverings around the inner-frame to reveal that the bay window was dropping. The frame was being kept up by two screws either side and tons of mastic. There wasn’t anything underpinning the bay window to prevent failings in the fittings years down the line. Put simply, it was a cowboy job. When we told him Safestyle UK fitted them, his response was one of little surprise. Incidentally the new local firm we had to come and completely replace the windows said the same thing, that they have heard all sorts of bad things about Safestyle UK. I wrote a letter of complaint to the CEO of Safestyle UK, because that is the only way you get things done with companies such as these. Go straight to the top. We received a letter from the CEO’s office – one of the most unprofessional letters I have ever received. Let me give you a sample: They mis-spelt my surname, which is pretty hard to do as it is not an uncommon one. They went on to say: “I’m sorry that that you have had reason to contact” etc., etc. I honestly could not believe that this would come from CEO’s office; repeated words, with no punctuation. I accept that it was probably from a template, but even so, do they not proof read prior to sending? Another example was the sentence, which read: “Safestyle will not agree to cover any costs of woks”. I was not aware that they specialised in cookery ware as well?! All joking aside, they were not prepared to listen to our concerns. The letter went on to state further that the engineer, who attended on the 12th June, had put the problems down to subsidence and structural issues with the house. It was because we were not listened to in the first place that we decided to go with a local firm to carry out the complete replacement of the bay windows. Safestyle UK did send out a second engineer on the 19th July and, to his credit, was on our side; he agreed completely that the problem was nothing whatever to do with subsidence and that the window was not fitted correctly in the first place. He could not understand the first engineers reasons for putting it down to subsidence. However, by this point we had already instructed a local firm to carry out the complete removal and re-installation of new bay windows, so Safestyle UK’s belated gesture to repair them and underpin the frame was a bit late in the day – especially when you consider that they would not listen to us in the first place. Having said that, we thought it was only fair that they should cover – at least – some of the costs for the replacement, seeing as though the initial installation was a botched job. They offered us a so-called ‘good will gesture’, which covered around 30% of the cost for new windows. I would recommend that you do not use this company. I would still like to know what became of the initial engineer who installed the windows and carried out the rush job. Yet, every time I have asked in my letters and emails, they have conveniently glossed over his name and said nothing. They duped two pensioners, who did not wish to make a fuss and they refused to listen to us when we raised concerns. Only this morning we passed a Safestyle UK van down our road; installing a new door. If only the people who lived there knew what they were letting themselves in for. Do not use this company – amateurish and extremely unprofessional both in their correspondence and workmanship in general.