The definition of a scam. High pressure sales tactics but once you sign the contract you get the worst customer service you'll every experience. We had all our windows replaced with them and a series of issues kept arising. First, turns out that several window designs that we had discussed with the salesman can't actually be build. Because of this the surveyor had to come several times. When the fitters come, they were very rude and unprofessional. They tell us the fitting will take one day, but takes two. And then they find out that one of the windows was the wrong size, so they have to send a surveyor again and manufacture it again. All this resulted in delays that made it take almost 2 months since we signed the contract until the windows were fitted. All this while my wife was heavily pregnant and about to give birth. Despite them ensuring us that things will be sorted on time before the baby is due, the series of mistakes made it go beyond that time and we had to have the final window installed with a newborn baby at home, with all the noise and toxic smell. Really disappointed, such a stressful situation, and the managers on the phone were not helpful and some were even rude. To top it all up. Once we thought all the problems would be over, one of the windows fails to close only a week after installation. And they are sending the "next available" engineer in 5 weeks!