The after care with this company is beyond shocking. My mother had a door fitted, it was not closing properly within a couple of days. She called to get someone out and they eventually set an appointment for 3 weeks later after a very rude woman on the phone actually upsetting my mum by saying 'i work 47 hours a week, you have to make time for these things' emplying my retired mum was not making time just because 1 date she suggested she couldn't do... Eventhough she already made time for it to be fitted, they should work around her for a fault. Then a couple days later the door wouldn't even lock. We called up and they said the office wasnt open and we would have to callback the next day. Leaving a 66 year old woman who lives on a main road and living alone with an unlocked door all night. After trying a couple of times the next day we got through and finally got someone put to fix it that afternoon. We raised a complaint with the MD. Had a generic 'sorry for the issue we have let the customer service manager know' that was it. I would highly highly recommend you do not use this company especially if you think safety is important because this company clearly does not. They beleive it is acceptable to leave a 66 year old woman in an insecure house overnight and speaking to her in a disgusting manner is good after service. My mother paid over £12,00 for the door. She also paid for the number to be engraved in tbe glass which we are still waiting to happen. We communicated with both the head office and Plymouth office, neither seem to be bothered. Hopefully this review will help people decide not to use this company as i would hate to think this happen again and an intruder or burguler enter a property because of their lack of care or interest in safety with their fittings.