I have never written a review for anything before but had to for this company. Awful experience from beginning to end to try and purchase a new front door. The first salesman was pushy, saying we had to sign there and then that day to make a saving on his special "friends and family" discount, on a vastly inflated initial price. We said we would think about it. The company then made numerous phone calls trying to get us to meet another salesman which verged on being a nuisance. The second salesman offered a price of around £1480 for a composite door which we specifically asked for identical colour on interior and exterior. We were assured this was fine and signed an agreement with Barclays finance via Safestyle UK for an interest free loan for that door. They give you a 14 day cooling off period to cancel that loan or you incur charges. With 8 days left to go of that cooling off period the surveyor attended and stated the door was rosewood outside and white inside and that the salesman should never have placed the order for that door as they cannot do the same colour both sides. We chose another door and was promised Safestyle UK would honor the original quote. The whole process dragged on over the next week chasing the company until, with three days left on the cooling off period, Safestyle UK said they could do the order for an extra £450!! Naturally we cancelled the order. The fun then started with trying to cancel the loan with Barclays Finance who in turn said they could do nothing until Safestyle UK cancelled the loan. This led to more calls to Safestyle UK. We think we have now cancelled everything with two days of the cooling off period to spare. An absolute headache from beginning to end.
The salesmen are at the best incompetent and at the worst, plain deceptive to sting you for as much money as possible. God forbid an elderly or vulnerable person have to deal with this company.
A disgrace.
5 years ago
Safestyle UK has a
3.6
average rating
from
1,935
reviews
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