The service we received in the beginning was very helpful, the man that came to our house was very helpful and explained everything to us which we were satisfied with. We requested a vent to be fitted in the window and the man advised us that the vent will be fitted in. We were also given a detailed letter which outlined that vents will be fitted in. Couple of days later there were workers that came to our house to fit in the windows, now before the man was fitting in the windows we advised them to fit in the vent also, after the job was done I asked the workers again if the vent was fitted, they said to me it doesn't say a vent will be fitted in on papers. I was so upset when this was not fitted in the workers said this is not our problem we just been told to do a job which was fair enough. So I called the company and asked why was there not a vent fitted in, they advised us we did not make a payment for the vent which we did. Eventually they advised us after that you have made a payment and we will be fitting in a vent. Couple of days later I have been ringing them again, again and again and my phone was not being answered. Then I received a phone call from safe style saying that I am not entitled to a vent and there will be a additional fee. Then I finally spoke to the man who dealt with us in the beginning, he said to us I do not want to take this to the debt collection team as they will take this one step further. I would not advised anyone to join this company, I do not wish anyone to go through what i been through with this company. Very disrespectful staff and workers that were working to put the windows up were not helpful in any sort of way as they kept saying we got nothing to do with the company we have just been sent to do a job.