Be very aware! I need new windows for my 3 bedroom detached house reasonably urgently. The Positives: I contacted Safe Style on Tuesday and they were very good in booking an appointment for the Wednesday morning, They said their Representative would contact me on the Wednesday morning to confirm a time but that the appointment would be between 1030 and 11am. Their Representative contacted me at 922am. The Negatives: When the Representative contacted me he asked if my wife would be present. I asked why? He said because it was Company Policy to have my wife present. I explained that my wife would be present but needs to go to work at 1030. He said he could come at 10am.I said this would be ok but again reinforced that my wife would leave for work at 1030. At 1024 I had a call from another Safe Style Representative to say his colleague had underestimated the travelling time and is 10 minutes away. I reminded this new person of the previous conversation and said my wife is going to work. He said he would need to speak with his manager and would ring me back. At 1028 I received a call to say it was Company policy that husband and wife need to be present at the appointment. So I thanked them and declined this visit. As Head of Sales and Marketing of a Multi-National Company, I can only assume that Safe Style are continuing to use sales tactics that have been phased out years' ago! So as not to embarass them further, I would suggest, in knowing what these outdated sales tactics are they should take my advice in attending current and professional sales courses so that they can not only better meet the needs of their Customers but also increase sales potential.... A very disappointed Customer who will now buy my new windows off one of their Competitors....