Long post but do read - It’s important that you understand who you are about to spend money with.
We have had/are having an absolutely awful experience with Safestyle and would recommend that everyone exercises caution if using them.
We bought windows for our house in August 2019 and from the first point of sale we were lied to. The salesman guaranteed us that the fitters putting in the windows would make the area around them good after installation. (This was the reason that made us go with them).
We then had the surveyor come around and confirm AGAIN as well as putting it in writing on the receipt that they would leave the house as they found it.
When the installation people came round to put the windows in they confirmed that they DON’T leave as good. Which was far from ideal as the Windows and the front of our house looked a complete state and we have had to get decorators in to paint and make good the entire front of the house as well as every room internally.
When the installers left, my wife checked the job they had done an awful job and there was gaping holes which should have been filled and just generally a terrible job.
List of faults:
* Dirt and debris left inside the house.
* Dirt and debris left outside the house.
* Sealant was used in cracks on the render above the windows outside.
* The sealant used around the windows was a really poor finish.
* The render/cement used around the windows was a really poor finish.
* Black marks evident on the windows inside.
* Trim placed over screw holes.
* Poor finish of plaster around the trim - which has been put over the trim and scratched it.
* Poor finish of caulk/sealant used inside the windows.
* Bits of plastic sheeting left around the windows.
* Gaps in the joins of the windows inside.
* The caulk used in some places is turning yellow.
* Tint in the windows.
We called Safestyle and showed them photos of the work and they apologised and sent someone from their ‘specialist team’ To come and fix it.
Visit to fix - 1 The man that came to fix the first bodge job was shocked at the state of the job they had done and but he admitted that he was unaware the extent of the issues and didn’t have all the equipment necessary with him. He advised that he would be able to do some work but would need to revisit with another colleague to complete all the work in one day.
Visit to fix 2
The next time he came he said they were short staffed and it wouldn’t be all done today.
Visit to fix 3
The same employee attended on his own. He explained that some of the equipment was damaged and he would not be able to complete all remedial work in that day.
Visit to fix 4
A different employee called to sort out an issue with one of the windows.
On top of this our windows are tinted and not as we ordered (This is in the small print make sure you read!)
Awful product, Awful service do not use this company they offered us a £300 discount and we have already had to spend more than triple that fixing what was promised on day one.
4 years ago
Safestyle UK has a
3.6
average rating
from
1,935
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