This is a long post but incredible if you want a true insight into this company. Our window fitting was delayed due to COVID so we waited 2 months for this and are incredibly disappointed and frustrated. 1. The door was damaged and not what we asked for we were missing a spy hole and were given a lever-lever door. Neither at point of sale or survey were we informed of the difference between a lever-lever or lever-pad. The door doesn't lock properly meaning someone has to be in the property at all times and a huge SECURITY RISK. We were told that a new door will be installed within a week. A week later no-one has contacted me regarding installation of a new door. As a result the fitters did not finish the fitting of the door which is surrounded by ugly expandable foam filler. 2. There are big gaps between most of the beading in the windows. I was told that when they come to fit the new door they will resolve the beading. Still waiting. 3. We paid extra for Georgian bars at the front of our property. The spacings between the Georgian bars are not symmetrical. The gaps between the bars are 10",8", 11" and 11.5", ruining the look of the front of the property. I was asked to provide a diagram of what we were expecting for the Georgian bars. This is part of SafeStyles service, they are the "experts", not me, I shouldn't have to design my windows for them to resolve. 4. Scaffolding is still up on the property for over a week. 5. Messy fitters. I have a 1 year old in the house and even after they finished fitting, there were old fittings and screws left dotted around my house (even in areas where they weren't working).