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Location - Medway, Kent
We had the whole house windows and doors done a week ago. Price was good, but the service and quality of the products is not. PLEASE THINK HARD BEFORE USING THEM. The service before installation is good, but as soon as they have your money, then it is non existent. The fitters had not finished the job completely and there was small things to do, which they indicated they would come back the next day to do some, but they wanted you to sign off the work. Also meant to come back by the end of the week to carry out work that they hadn't done. I was sceptical about this but my husband said they seemed genuine guys, so he did. BIG MISTAKE. Never turned up again. We have got stuff unfinished, the quality of the coloured windows are rubbish (meant to be touched up, but haven't come back to do). Cracks in windowsills that they installed. Blue foam showing around windows outside. Frames aren't sealed completely and that is just a few comments. As for tidiness, that's question mark. 1st day wasn't too bad, but didn't do much as didn't have everything they needed as didn't get told they needed it. 2nd day, took me 2 hours hoovering after them, and we had covered everything up apart from the floor, so I dread to think what it would have been like if we hadn't. Phoned and advised the depot manager would phone by close of business, the day after the fitters originally said they would return, no call. Sent email, no response have to allow them 72 hours as they priorities urgency (this is urgent, you have left our house a mess). We have now raised a formal complaint that has gone to the depot manager, if this is not resolved then we will have to take it further. Some people have good service, but obviously there is a lot of rubbish service too. Please note that we found out that the fitters are self employed and not employed by Safestyle, therefore trying to get issues resolved afterwards.
4 years ago
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Safestyle UK has a 3.6 average rating from 1,935 reviews

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Alice, Customer Support

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