SHOCKING!!! The communications up to installation were excellent and the crew who did the fitting were excellent and left the place spotless. We have an issue with one of our french doors. Two of us spent 4 hrs on the phone without a response. The call handling system tells you you are in a queue but not where! I worte to them and received a response saying that they would RESPOND in 72 hrs. That response never addressed me or my issue but said that they were working to get back to normal practices and contained two links. OIne to their Sales homepage and another to their customer services page for us to call them and again here I am sitting for another 45 minutes with no response.