Requested an online quote, got a call from a young lad who couldn't get through the list of questions (including am I single?!?) and get me off of the phone fast enough - guess it must have been break time. Sales man arrived at the agreed time then preceded to quote me over £3.6k for ONE front door, I know they need to earn their commission but come on. A call to 'his manager' saw this reduced by over £2k in the space of seconds. Would a more vulnerable person know to question this? Anyway, I told him what I wanted and more importantly what I didn't want, he showed me some pictures and everything was agreed. The surveyor turned up and did his thing then I got the call to arrange installation... No where near the time the sales man said it would be (3 weeks later in fact). Morning of install - 8am call from a lovely lady in the depot apologising that the fitter just hadn't showed for work and there was no one else available to do it. All the plans made for that day out of the window and still no front door. She manages to get another fitter to install the door that week. Dean and John arrived promptly and between them managed to salvage some of the negativity I had towards the company. They were light hearted, efficient and cleaned up everything as they went. Then I realised the locking mechanism was wrong and not what I ordered.... Who wants to have to find their key to open the door from the inside every time someone knocks or you want to go out? Not to mention the fire hazard that places on getting out in a hurry. These poor lads couldn't do anything, it was what they'd been sent with and they could only do so much. I was promised a call the next day...... Nothing! The next day..... Nothing Finally managed to get through to someone who told me 'its what I signed for' when I ordered it - I'm sorry but the picture of a rectangle with my signature next to it doesn't indicate I need a key to open my own front door from the inside. He agrees to swap it for something I don't need a key for but, not what I originally asked for when it was sold to me as apparently that isn't possible. In comes another fitter a few days later who changes the function of the barrel but takes away the 'anti-break in lock' that I DID agree to and puts in a cheap lock from B&Q that I didn't want by lying to me and telling me it wasn't possible to have that lock with a thumb turn barrel......utter nonsense, I've seen it working in my brothers home. If you want to be lied to, ripped off and fobbed off then by all means, use this shambles of a company otherwise save your money and your anxiety levels and go elsewhere.