Horrendous! Started off well, the Brighton office sent someone the same day I enquired. Katy arrives gives me all the usual 80’s double glazing spiel and we go through various pricing options until we’re half the initial price with all the discounts and the special “manager on the phone” discount BUT I had to take the deal there and then and pay £100 deposit. It seemed a good deal and I was guaranteed an install in four weeks - maybe even sooner! A week later the surveyor arrived and measured up, noted that Katy hadn’t put that I wanted a grey front door with white interior and white trim. He updates the order to reflect this. No extra charge. Nothing else is mentioned. Two weeks pass (I am now a week from my instal date) and get a call saying - oopsie Katy mismeasured the window and noted it down as single and not a bay window - three panes of glass. The price has now jumped up by £650! But because they’re so sorry, they’ll pay £300 but I need to pay £350. Oh and there’s no such thing as a “guaranteed install date” and I shouldn’t have been promised that. I’m absolutely fuming as I’ve turned down other companies offers - due to covid many companies have significant backlogs- up to 12 weeks in many cases, but not Safe Style! They have their own factory and can install in four weeks, maybe sooner (alarm bells should have rung here that she was just trying to get the sale!) Anyways, we are now 12 days since being informed, nobody has rung me back after I escalated the complaint. Katy did however ring me with a wishy washy apology “I was new!” and then blocked my phone number!!! I’ve just spoken to head office who have informed me no they can’t get a manager to call me to discuss the situation, no they can’t fit them next week and basically they’re perfectly happy for me to cancel my order. ABSOLUTELY UNACCEPTABLE! No professionalism and total COWBOYS! When I met Katy and heard the dreadful sales spiel I immediately thought of the series White Gold, and even told her so. Don’t use them, don’t bother, read the bad reviews on here - I wish I hadn’t bothered! Safestyle if you care order no is 1402808