I recently changed my all windows for 3 bedroom house (96 Roberts road) and in my experience they only care or give priority until you buy from them once they done signing contracts they really don’t care about customer service. The reason i wanted to change my windows because My dad also bought all windows from them 3 years ago for his house(41 holly road). When sales person cane for quotation I clearly told him and gave my dad house reference for changing same windows all over my house. But when they finished windows installation i was not at home so my wife signed papers for competition. But only when i went home that day then i found out they had not putted ventilations on any windows. So, I tried to contact them thorough emails calls but there was no response at all. Then next week I called them and hold line for more then 1 hours to find person to talk. I explained everything but still they are saying it is not mention in the contract. And asking for around £500 to put ventilation. I am really not happy with them because it is not our fault. They should mention before singing contract if it was not included. And how do we know when we clearly mention we want exactly everything same like my dad house had it same with ventilation on. I think they only want to take as out much money from client and really don’t care about them or any costumer service. I really really really not recommend them to anyone and i am going to post this information all over the public sites. And 1 more thing i really want to update is that 1-09-2020 i spoke with a lady staff at 13:03 To 13:17 for 14 minutes Which I noted in my mobile. She really doesn’t want to help at all and not even listening to me and only saying that you had signed contract it’s your fault so we cannot help on it. I really don’t think she is good for this kind of big company front page as customer help phone line. Really wished at least gave us some advice for how to make solve. Not happy with her at all. Order no:- 1397946 My House address :- gu12 4ra 96 Roberts road Dad house address :- 41 holly road Gu12 4rl