Awful nightmare of an insurance company. Truly awful. They treat customers disgracefully by a) raising your renewal premium to an extortionate level after you've had your car stolen (thereby punishing you for being a victim of car theft and adding to the trauma of that experience) and b) refusing to deal with you professionally, efficiently and courteously (arguing, promising callbacks that don't happen, hanging up the phone, hiding behind so-called legal guidelines to justify dragging their feet over your issues, fobbing you off with "it's not my department", etc. etc.) Numerous phone calls last week and today and still no closer to any kind of a resolution. Shame on you, Saga!!! If you're trying to turn a loyal customer into an ex-customer, you've done a brilliant job!!!