If l could leave a worse review than one star l would Holiday to Sorento Flight changed very short time before departure incurring extra expenses due to changes having to be made to car parking accommodation and travel Trying to get an answer via phone is almost impossible, 2 hour wait to be answered, call handler basically metaphorically shrug their shoulders No help Tried calling at 5 pm and despite web site saying open till 5.30 recorded message saying lines closed Doubt very much that l will use SAGA ever again. Customer service is disgusting and makes what should be a pleasant experience very stressful Web site says tickets will be despatched 2 wks before holiday now 48 hrs to go and no tickets Now sitting waiting for phone to be answered, started ringing 9am still waiting, now 10.02 am