Looks like you’re in the United Kingdom. Go to the British Trustpilot site I booked a 28 day holiday with Saga at hotel Port Denia requesting a balcony room. On arrival I was given the key card to room 536, on entering I realised it wasn't a balcony room but a room overlooking dustbins. I went down to reception and explained that I had requested a balcony room, the receptionist showed me the booking form from Titan travel and said no request was made for a balcony room. He said I could have one next day if I paid him €270 which I agreed to. The next day I went to reception and paid €270 for the room upgrade to room 624. I also mentioned to Dave the Saga on-site representative about this and he explained that it was only a request not a definite booking, I wasn't told this when I booked the holiday. 8 weeks before departure I received a email from Saga saying that some restoration work was been carried out on some of the balconies at the hotel but this would have no visual impact and assurance that we wouldn't have any disruption. On Thursday morning 29th February workmen started erecting scaffolding on the adjoining balcony and then with mechanical hammers they were removing concrete and bricks, the dust and noise were horrendous. I went to reception and asked to be given another room and was told no rooms were available. I then contacted Dave the Saga rep who was most apologetic and went to see the hotel management. He told me that they said the work would stop the next day at 12 noon and they would give me €70 back for the upset. No work would be carried out over the weekend. On the Friday the work didn't stop at noon it went on until 4pm. On Saturday night at 9pm workmen were hammering and moving scaffolding around in the room next door so I rang reception and asked them to tell them to stop it didn't so I went and knocked on the door and a workman came and I asked him to stop the noise and they did. The next day I mentioned it to Dave and Sylvia who apologised and they said it would reported to head office. Dave and Sylvia did everything possible to sort out the problem but the hotel management didn't seem to bother. Since returning home 3 weeks ago I have emailed Saga customer services 3 times about the problem and had a automated reply saying I would be contacted within 48hrs to discuss the complaint. Nobody has contacted me, they obviously have had the £3509.16 that I paid them for the holiday and are not interested.