Insured with SAGA for around 10 years and never ever with 'auto payment' because after about 4 years every time they increased premium on 2 cars, but by about 10% max., and each time I called and got it back down to almost last year's premium. But like others here, I just got renewals on the 2 cars: one up by 80% and the other 100%! No changes to anything- same address, no claims, no tickets etc etc. Before I called them, I went online and spent 3 hours on multiple sites and even managed to find quote from comparable insurers (i.e. not horror ones like single employee with a website) like RAC, AA etc. And, I saw 80% of the quotes in a long list were around the same low ices. So I called, and spent 10 minutes laughing hysterically at the script of defences that I am faimiliar with as I cop them every time I have called them: "prices went up", sure, say 10% as allowed- not 80 and 100%, "more claims for the industry" (yawn yawn), really guys? the UK motor industry in 2023-2024 'exploded' in claims?, and my favourite of all time, "we use a panel of 10 underwriters and pick the cheapest"- really? So. I can go online on comparison websites and even selected individual insurers where 80% of insurance quotes are LOWER than last years making them 90-120% ish lower than the renewals that SAGA tried to double? Wow...so the same underwiters have 'suddenly' whacked up their costs and yet the majority of the insurance sector can even lower my premiums? What a joke. The 'best offer' from Saga? "We can reduce your premium as a loyal customer by £20" Lol!!!!! And this ius why the legislation changes that came in to try and stop insurers gouging existing customers are an absolute farce! Search on this and you will find many money experts who outline exactly what I found- insurers use all sorts of 'technicalities' like "you bought the insurance over the phone and it was between 13:01-13:05 so sorry, our lower premiums for renewal only applied to the window of 15:01-15:02 and only on a Wednesday..." (exaggerated but you get the point). So SAGA, this is a joke. The fact that I can find dozens and dozens of insurers that can insure the cars even lower than last year's premiums make a mockery of every scripted excuse provided and are clearly gouging to a disgusting extreme. And do we really wonder why inflation keeps getting driven up? I will never ever go back to SAGA. The 'justifications' for doubling premiums are embarrassing and dont stack up against the industry. Will avoid and ensure I spread the word wherever appropriate.