Part One: My mother's car insurance was £633 last year. We cancelled a week ago (and got a refund) because her car died. Earmarked a new car (smaller engine) and went back to Saga for a quote for the new car. Nothing had changed except the new car. She's been driving for over 65 years, no accidents, no claims. The new quote was £1750!!!!!!! WTF!! I then got on the phone and told Saga to redo the quote with me (daughter, woman driver, 57, no accidents, 30 years qualified) as legal owner of the car and policy holder.....£1500!!! We said thanks and rung off. No way! Part Two: Early May '23 we got a renewal notice for home insurance for later that month. Come November '23 we get an email from Saga saying they had somehow NOT renewed our home policy (6 months with no house cover!). We got it sorted but were still charged for the whole year despite not having cover for 6 months of that year. The cost was £751 ('23/'24) Part Three. I noticed on my mother's banking app today (22/5/24) that the first quarterly payment for home insurance has been taken from my mother's bank account. This year's premium is £1214!!! We had no renewal notice and I know this because I keep an eye on my mother's mail for stuff like this. I also know we didn't get renewal notice because if we had we would have cancelled on the spot. You don't ignore an increase of nearly £500!! I will be cancelling tomorrow. I have quotes for car and home insurance from other (reputable) sources and they put Saga to shame many, many times over. I'm still utterly speechless!!