After a hike in premium from around £450 to £975 I found a quote from aviva for just over £500. I phoned Saga and was told by auto message to manage my policy online. I went online and cancelled the auto renew three weeks before renewal. Just recieved policy through post and noticed my bank account a grand lighter. Luckily I get my docs in the post or I probably wouldn't have noticed tilI i checked my statement. Rung them up and was told the online portal to cancel AR doesn't work. I took a screen shot just in case. How many more people who cancelled online are still paying premiums. I need that money to pay an upcoming holiday. I may have needed it to put food on the table. I was told they will let me have my money, the money they took without authority from my bank in maybe 10 days. If you have cancelled online and get online documents just check you aren't still paying. The girl I spoke to was lovely though and sorted it for me.