After paying out nearly £800 for a one off trip, I had to cancel the day before departure due to GP advising isolation. As Saga telephone lines are not open 24 hours a day, when phoning them the next day I was informed that I could not cancel the policy. The policy was still within the 14 day ‘cool off’ period but as the policy was due to start the day I phoned the customer service team stated I could not cancel the policy. No other option was given. Therefore, the full cost of the policy was lost. Why couldn’t we move this policy forward?
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Alice, Customer Support
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