What an absolute joke this insurance company is, they say you can do alterations online but when i tried two days running it said to contact them, this is where the real issue started, no answer, wait at least 15 minutes online so i tried that for over 1 hour to no avail, try messaging, i tried this and it took over 14 hours for someone to email me so that was no good as it was the next day and i was at work, tried to call again and waited over one hour and no one answered it saying they were extremely busy. i have got a new car and cannot go out in it as i cannot change the insurance to my new car. god help me if ever i needed to claim. If i was you i would stay completely clear of these.