My mother asked me to check her house insurance renewal from Saga. Last year £193. This year £788. No claims. 20+ years no claims. I phoned expecting an error from Saga as the insurers fir the elderly. No error! Operator had been told to say that costs had increased this year and repeated this several times even when I told him that his arguement was not valid and this was not an increase but a multiplication of nearly 4. Apparently he has dealt with many similar calls recently!! When did Saga start taking advantage of 80 year olds? I am contacting Financial Ombudsman in the morning as there must be older customers on automatic renewal that get caught out by this. Appalling!! I will never deal with this company again.