I have had a number of insurance policies with direct line for the last ten years or so and never really had a problem with them. On the particular vehicle I changed to a Saga policy covered my main car and was the third reincarnation of exactly the same specification of vehicle. I have never had an insurance claim against any of my policies and it was only upon trying to renew my insurance this year that I was advised that my policy would significantly increase. whilst it appears that Direct Line always try and up a renewing policy I had usually been able to ring up and query the increase which had previously been dropped back down to something near the previous policy cost, not this time! I was forced to search out a new insurer which I did extremely easily and decided to use what I perceive as a reputable company, i.e.. Saga. Although they were not the cheapest they were competitive, covered everything that I had previously been covered for and were less than what I had paid previously and significantly below what Direct Line were trying to charge me for a renewal policy, no brainer! Apart from being 1 year older( late 50's) and intending to drive less annual mileage nothing else had changed, I queried why Direct Line were acting in this way but was met with total disregard, I took the view that if they didn't want my custom I would find a company that did!