3rd March 2018 - extremely busy time for SAGA and all insurance companies should be NO EXCUSE for neglecting the conditions of the insurances. MY 88 year old Aunt has paid for years, her cold water tank froze and brought down the ceiling into her sitting room/dining area/kitchen - water went into the bedroom she was sleeping in - so lucky she wasn't underneath the collapse. She was assigned an agent to take care of her only to find he phoned her bungalow phone number - she couldn't be there - she had to go to her son's - the care has been almost nil - she should have been offered a hotel that day, plus a promise of when the builders could start - they are dragging their heels and not fulfilling their side of the contract. The stress may kill her. The family are of course doing their best but she is in quite a state-she needs to be told what will and won't happen and when. rubbish service. 6April 2018