Useless company who do NOTHING to assist customers who have experienced a home emergency. 10 weeks down the line they still haven't written to my Mother who is 92 and unable to live in her bungalow due to a flood. By now the problem should have been sorted - cannot imagine what would have happened if she had not been able to stay with a relative. This is not how you expect a company to act when they say they give a 5 STAR service. Disgusting. Am going to contact Watchdog, insurance e ombudsman etc
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