Would given stars if Could I have just received an email saying my insurance will be up soon and that I didn't need to do anything would be automatically renewed, thought this strange as had cancelled last year and went with other firm much cheaper. called right away today and they have canceled the renewal for this year but they had taken full premium out of my bank for last year. The say they have a recording of the conversation that I called to cancel but seemingly I said I would think about new reduced offer so they have taken that as they can just go ahead. I thought the companies spoke to one another asked about past claims etc if I would have had a reason to claim I wouldn't even have known I had been insured with them andI didn't even think that you could have two insurers they always put the responsibility on the buyer. What they have actually done is steel nearly two hundred pounds from a 74 year old.