Published 2 days ago Terrible service from Saga Home Insurance and Saga Home Emergency I'm with Saga Home Insurance and Home Emergency & recently I had a terrible experience with Saga Home Emergency call out from Ron Law Heating of Southport. I was for two weeks without heating or hot water in spite of paying £24 to get the parts needed overnight. The first lots of parts took 4-5 days to be fitted and then Ron Law needed another part which took another 10 days to fit. Saga informed me that Ron Law heating was wrong to ask for payment of £24 and that Ron Law should have charged Saga for overnight delivery of parts. After 15 calls to Saga, Ron Law, Axa and other different companies I was put through whilst on the phone with over 10 hours of one company blaming the other & putting me through over the phone to another company that I've never heard of, and then referring me back to the original speaker after one hour. I asked Ron Law and Saga to refund me £24 (which they agree I should be refunded) but both keep fobbing me off with excuses of "somebody will ring you", we're escalating this to full complaint", "please wait while I'll speak to the Dept. concerned" and the call is cut off or I'm passed to another company, who in turn ask why am I ringing them? What is surprising is that Saga Customer Care do not think there's anything wrong with this approach?