Saga car insurance is without doubt the worst of the worst car insurance companies. If it wasnt for the branded name, I would have thought they were a scam outfit. I had a very minor 'no fault' car bump (less than £150 to repair) and decided to report it - I wish I hadnt! I was treated like a criminal, accused of fraud, recieved 12+ phone calls, three letters, and had staff badgering me on the phone - asking the same quesitons over and over, when i couldnt quite recall the detail I was told I was lying. If the police treated criminals like this there would be a public outcry. The whole 'saga' must seem laughable to an outsider. Avoid like the plague!