Firstly my husband and I insured both our cars with Saga. When I sold my car and bought another- smaller engine car- I asked for a quote on my recent purchase- having given correct make, model,engine size.,fuel type,colour registration number etc I was given my quote- My certificate came back with wrong registration, wrong model, wrong engine size (stronger engine),wrong fuel.
Secondly,having gone onto a Comparison site to find out other Insurance quotes plus Saga's,it was decided to stay with Saga although they were not the cheapest . When I telephoned I was given a quote which was £128apprx more than I was previously paying. NO CHANGE OF CIRCUMSTANCES. I was told it was because I was taking out another quote and my husband's (as named driver ) history was being taken into account and I should pay more. Why? I had previously been told that as my husband insured his car with Saga his driving history with HIS car did not affect my insurance for my car because we were both insured with Saga. However, now I have been told this does not apply for my insurance.Why the change?????
Thirdly,when I telephoned to advise of wrong information and gave correct information again , I was given an even higher price!!!! The information given during original telephone call for quote was correct so why was I now being told the cost was approx £95 more.
This definitely needs investigating by an outside official-eg insurance Ombudsman, Consumer Complaints programme etc.
My husband and I can't change insurance company now but...............
Ps. I did send an email yesterday but telephoned today 10/12/18.
Have left my name off but had to give email address as proof this is genuine.
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