We went on a New Orleans Jazz at Christmas held at the Holiday Inn Kidderminster Road, Bromsgrove, the Jazz was good, the main Public parts of the Hotel were warm, but our room was really cold. The member of staff we approached made it quite apparent that we oldies were a nuisance, and no heater was forthcoming . The next day after a horrible cold night sleeping under my coat, and further complaints we got a heater. The food was dreadful, cold and dreary, even when it was meant to be warm.; There were flies on the food. I dread to think what the kitchens were like. The hotel was surrounded by rat boxes. The appropriate public health Department should be informed It was so bad we left first thing on Boxing day morning even though there was no food at home , anything was preferable to risking food poisoning by eating at the Hotel, Not what we expected of a Saga Holiday.