I Was Unfortunate enough to have to make a claim with this company. Nothing compared to their promise:- Own claims manager to deal with claim :- FORGET IT. You have about 3 or 4 different claim companies involved and each one blaming the other for being slow. They will pay to accommodate you at other accommodation whilst they have qualified tradesmen dealing with your claim. WRONG AGAIN, We were without a toilet and wash basin in the house for days and no showers for weeks for a family of five. No mention of alternate accommodation and the so called Qualified tradesmen :- Well what a bunch of cowboys !!! I do not mean to insult proper Cowboys, but I would nor employ the ones I had in the house to cut my firewood for me, They lived about 50 miles away and only do insurance claims and turn up about 10.00 and go about 3.00. It took 6 months from 1st claim telephone call to get rid of these workers from my home, because in the end I did actually tell them to go and I would finish the work off myself. I am now redoing some of the work which I did actually let them do because many nights on my return from work, I would have to dismantle what had been done during the day and spend all night doing it right. Other days I would take time days off work to show them how to do jobs they had no idea how to do. If I had let them carry on the way they wanted to do the shower cubicles. We would have had floods in the house after the first use of the shower. Forget cheap quotes :- you only get cheap and incompetent workers if you are ever unlucky enough to have to claim.