Avoid SAGA like a plague ! I had a small claim when a third party reversed in to my car, i had dash cam so all of it was recorded i got in touch with Saga and they told with the film evidence i'm entitled to go on they FAST TRACK service and with just one phone call they will arrange everything for me including loan car !! so i felt very happy that my problems are over and i'm going to be look after by this respectable Saga company WRONG !!!!!!!!!!!!!!!!!!! Instead the so called fast track company are bunch of cowboys that want a fast track buck for them self instead !!!, they arrange for a person to come to my door with pencil and note book to drive my car 30 miles away to the some dump they called repair shop !!! (i had google the repair shop premises my self ) . When they arrived at my door in some rusty old car i ask this fool where is the tow truck and official paper work including photos of my car stating the scratches that need to be repaired he said he don't have the tow truck as my car is drivable and no paper work is needed pointing to his pencil and notepad , so --- WHEN HE GETS BACK TO THE GARAGE WITH MY CAR ( which this will never happen ) they will propably do more damage to my car to get more money out of this claim, --- and i wont have any proof to dispute it !!! STAY AWAY FROM FAST TRACK CLAIMS AND SAGA!!!!!!!!!!!!!!!