I recently renewed my car insurance with Saga. I received several emails and letters (to the point of harassment) saying that I needed to send them evidence of my No Claims Discount from my previous insurer, which was them! When I told them that they were my previous insurer and so they could refer to their own documentation, they said that I needed to show evidence of where I was insured during the interim period. Cue me panicking, thinking that I had put the wrong renewal date and had been driving around uninsured. Nope, I had put the right date - they had been insuring me uninterrupted and I had to forward them their own email that they had sent me to prove this!! If they had apologised and admitted that they were in the wrong, then I woudn't have bothered posting this, but no apology. I won't be renewing next year for sure, even if they are cheaper.