If i could give no stars I would. After my wife's car was hit whilst parked by what turned out to be an uninsured driver I forwarded a detailed report with photos, letters to the other driver, texts from the other driver admitting fault etc. Heard nothing so Emailed the claims team - what a farce that was. The response ranged from had no record of the correspondence to they have the correspondence to they never read anything as they are a claims line. Really - so a customer gives you cast iron no fault claim evidence and you are not interested. Or you have lost it or you have it - take your pick which is it to be as I was told all of these. Telephoning the claims line was an experience. One lady went to look for the report then just cut me off and did not call back. Other staff were unhelpful and not interested. A final Email was "I cant find nothing on file " - seems to be poorly educated staff without command of English. I rendered a formal complaint in writing. The published complaints policy is that a reply will be made within 5 working days. What a joke - after near on three weeks have heard nothing from Saga so yet another complaint sent out. I am not holding my breath. I will now not renew either of our car insurance with Saga at next renewal date and would never use then for ANYTHING. If you need to claim, Email or talk to somebody to get any sense you end up in the hands of what appears to be young and poorly trained call centre staff who have no interest in understanding the issues. Worst customer service I have ever had.