Re: Car insurance; I was insured with them but on the renewal the premium was such an increase we complained and moved else-where. That was December 2017! we have received a letter today [20th Feb 2020] from their leading star, Mr Richard Smith, Head of Customer Advocacy, who is asking what the complaint or dissatisfaction was for... and wanted to improve the service they provide! I couldn't believe my eyes! Is this a real chocolate tea-pot company or what? Having read other customer feedback reports, we will not even consider your company in the future; you give the industry a bad name.