Anyone trying to claim insurance please check any documents you receive regarding insurance renewal. On page 8 of 22 headed Endorsements it reads Buildings Limited Accidental Damage.
* fixed glass in windows, doors, …
the omission of a semi colon after the "in" makes it read that you should be insured for damage to doors.
On Thursday 20 August a gust of threw wind caused my front door to slam against the frame. The gust was so strong it broke the hinges off. I had no front door.
Thursday and Friday I tried to find out if I was insured. No joy. Also the agent could not tell me how much it would cost to have an emergency tradesperson to call out.
On 24 August I cancelled the insurance with Saga and was assured the payment would be repaid that day. It is now the 30 August and no repayment received!
I have complained about the poor service and also pointed out this grammatical error. My complaints have been passed on to an executive.
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