Over the years I have had deliveries from other supermarkets at times, but only when I cant get a slot with Sainsburys. The orders are usually missing the odd item due to lack of stock at time order is being picked with the substitute options usually fairly good and amazingly, if Sainsburys does have to use a substitute that is more expensive they always refund the difference by giving you a voucher for your next shop. They used to just refund the difference but the pandemic has caused problems with this due to staff shortage. This morning's order confirmation email showed items missing and not substituted.....so I called Barnstaple and spoke with the delivery manager. He immediately apologised and offered to see what he could do. I was happily surprised when called me back. He was again sincerely apologetic that this had happened but confirmed that he was able find the items and has put them with my groceries for delivery!!! What an absolute star! This is not the first time that Sainsburys Barnstaple has proved to me that they value their customers - a handful of years ago an error was made with a gluten free item ordered where it had accidentally been replaced with the gluten version. The manager at Barnstaple not only apologised, but sent a card, flowers and gluten free items as an apology gift. The managers at Barnstaple go above and beyond what I would ever have expected, particularly in this day and age of 'take it or leave it'! I would also like to add how friendly and respectful the delivery guys and girls always are and always arrive within the time slot!