“Parked at their store in Farnborough and used the store went to the cinema and 38 mins over the 2 hours received a £85 fine. Tried to contact the head office customer team - not interested - contacted the store and not interested - assured the Store Manager Stu would call me back and heard nothing! Poor and what a rip off company.”
“Good supermarket in the sense that I can get everything I want, almost every time, and thanks to Nectar promotions, for a reasonable price. Quality of fresh foods is good. The store in Derby Wyvern is looking a bit tired. The staff are very helpful, professional and polite.”
“It is a persistent and ongoing problem for years at Sainsburys Kempshott what should be my local Sainsburys but isnt due to ongoing irritation with how store is managed. I only use this shop when I have to due to time demands and invariably when I do I find I get overcharged by way of incorrect product placement. The prices underneath the product on shelf are often not the product above the price and once you get to check out you discover or in most cases because I only use them when I am pressed for time, I check the receipt at home only to find I have been overcharged. boo Sainsburys Kempshott”
“I had an unpleasant experience at the Brookwood Sainsbury’s on 14th January 2025 that left me frustrated and upset. I was doing a large shop with bulky items, including a six-pack of mineral water, and approached the self-checkout area only to find that all the cash self-checkouts for larger trolleys were closed.
A staff member, a woman in her 30s with long black hair, directed me to the hand-basket self-checkouts, which are completely unsuitable for large trolleys due to their small scales. Despite the inconvenience, I followed her instructions and began scanning my items.
However, seconds later, the same staff member reopened the cash self-checkouts for larger trolleys—the very ones I could have used to avoid all this hassle. This behavior felt intentional and dismissive, as it was obvious that my bulky shopping could not fit on the hand-basket checkout scales.
I felt that I was being singled out and bullied in this situation. Given the context, I couldn’t help but feel that this treatment may have been due to the fact that I am white. If this was the case, it is completely unacceptable and discriminatory behavior.
Sainsbury’s needs to investigate incidents like this thoroughly and ensure their staff are trained to treat all customers equally and respectfully. This kind of behavior is not what I expect from a company of this reputation, and I hope this issue is addressed promptly to prevent such experiences for others.”
“Beware when ordering online for click and collect. My substituted item was refused by me on collection however I was not refunded fully. Customer services apologised and said this would be corrected. I requested the refund to my payment card which was agreed, however they just sent a voucher, which I had already said I did not want. I rang again to point out their mistake and was now told that it was their policy not to refund under £10. My complaint was not listened to and I am out of pocket. Will not use Sainsbury’s again. Waste of time and money.”
“We have been having deliveries from Sainsbury's at Cameron toll in Edinburgh since the pandemic and have usually been very happy with the service. Today's delivery arrived on time with nothing missing or damaged and the driver (Steven) was very helpful.”
“I have had home delivery for three years, it has always been up to a good standard - however to- day was especially exceptional - I want to thank and recommend QUASIM DRIVER for his politeness ,manner, and help with my shopping - he was BRILLIANT, so if you give out any awards (he's the best delivery man we've had in three years)give it to QUASIM !”
“Due to adverse weather conditions today ( I'm assuming) I didn't receive my online order. That's okay, I know that can't be helped, but I received no text or e mail to say as such. I called customer service and they said my order was " in transit" so waited in and it wasn't delivered. Don't think I'll be ordering again.”
“Stanhope road south shields stopped selling own brand flour and chocolate. Will now have to shop elsewhere for baking products. Not prepared to spend double the price for branded products.”
“Sainsburys denied my poor grandmar the nectar poins she had righfully saved over 15 years and was saving it for chrismas and someone stole 95% of the funds and this company is refusing to refund any of the nectar points. Its simply unaceptable in every right. dont shop at sainsburys”
“I was helped by Nikova in the Dursley store when my car broke down in the car park - my phone did not work and she very kindly took over the called my breakdown service giving them all details etc. I am 80 years old and although very capable this car incident floored me - but I could not have been in more hellpful hands - once again thank you very much Nikova.
lots of love
Donna Pearce”
“Webbox lickelix...my cat adores this product ..very shy as a rescue cat but comes out of her shell when she has this ..great product and ideally priced too .. definitely purchasing more!”
“Sainsbury's has decided to stop it's SO (Sainsbury's Organic) range. Wtf? Why?
There is high demand for it but I guess they want us to get cancer by eating the goyslop.”
“Hi I want to Wright a review about Mr Ali works in hayes sainsbury lombardy. Mr Ali has always helped me with anything I am looking for. He is very kind and good hearted person. Always their to help.”
“I had a delivery of 12 bottle of wine after 10 pm on 25th September - cost £83.65.
When I opened my porch door there was a large supermarket bale arm crate with bottles in it, but no delivery man - it was raining so he was in his van.
So I began to pick up the crate when I noticed that the bottles were swimming in red wine and after looking closer I saw that one of the bottles was broken.
I called out for the delivery driver who duly came over and said that this sometime happened in transit due to the packing - or lack of it.
Anyway he took a picture of the label on the broken bottle and said he would do a refund for it - which he did.
However I then had to get a tea cloth and fish the other 11 bottles out of the pool of red wine in the crate and wipe them all down in the porch - making a mess.
Some of the labels on the bottles came off too.
In both my first complaint email and its follow up I said such large deliveries should come in boxes but Sainsbury still do not say this will be done. So this poor delivery service will presumably continue.
They initially offered me a derisory £3 for the ‘inconvenience’ and after my follow back they raised it to £5 but in the form of an evoucher i.e.to be used for next home delivery. However, needless to say, I will never be using Sainsbury for home delivery again.”
“Poor delivery service. It's unfortunate that one cannot track their delivery on the app. This is possible with others delivery service like Tesco and Asda. They just give you a time but you can't really know when the driver will arrive.”
