“This is a review regarding specifically Sainsburys Wellingborough Supermarket only. Gone are the days of being able to email your complaint to Sainsburys. You actually have to write in as other than a phone call they don't have a mailbox for customer complaints. This is because it is not a family owned business anymore, it's now owned mostly by Qatar investment Authority, so now it's all about shareholders and profits so they don't really seem to care about what you have to say. So yes, I'm very unhappy with this store and I would not recommend shopping here. Shopping trolleys poorly maintained so there is almost always issues with this, alot of their products are nearly or are out of date or just not available at all. The last time I shopped there they were terribly under-staffed so I overheard one staff member complaining about it out loud in front of others including myself. I had to request they open another till as there was only one till open so the line was ridiculously long. When we went to pay the till was faulty so declined our payment. Rather than moving us to another working till the manager who was in denial that it was a till fault said we would just have to return our shopping to the store and leave. Luckily one of the other staff decided to try a different till and our payment worked, proving it was a till fault. Rather than admit it and apologise, the manager was defensive and confrontational. Thoroughly dissatisfied with the customer service and everything else with this terribly managed store. I do not recommend shopping here at this particular store. I will still shop at and have no problems with Sainsburys in Sixfields, Northampton. Much better selection, everything works and good customer service.”
“The burnley branch manager is a liar we bought some ninja pans last year and the coating came off so because we didnt have a receipt he took our nectar number and date went to his office and told us he couldnt find it but we were told uou only keep receipts for six months we phoned ninja up and within 48 hours they sent us a new set they couldnt understand why sainsburys didnt take them back and exchange them we have shopped at sainsburys for over 40 years but after being treated badly and lied to we Will not be shopping there again”
“Went in Sainsbury's leek brought my shopping as I always do on this occasion seen manger bulling staff member wasn't nice to see staff look all unhappy won't be visiting that store again to change management”
“So many awful experiences recently!
Our Christmas delivery, booked a month in advance, was cancelled without notice, apparently due to the store not having the items I added initially to secure the slot - potatoes, carrots & parsnips!
We managed to arrange a Christmas food shop collection instead, but they had no Bronze turkeys & gave us an inferior one as a poor substitute!
I then tried a chop chop order for a few buffet items. This was cancelled due to no driver being available (again, I was not informed). Thankfully, Ocado delivered them within 15 minutes.
I contacted the CEO several times, who said I had to accept the terms & conditions when I shop online. Absolutely no understanding of the distress caused by their multiple scr*w ups.
I have shopped with Sainsbury's for many years, as have my family.
I shall be moving to an alternative supermarket, who actually respects their customers!! Shame on you, Sainsbury's”
“I experienced more late deliveries lately and 30 to 45 minutes late. In few cases, the driver will text to inform about the lateness but most drivers don't. Like, if I need an ingredients in my cooking recipe for dinner that day, I expect the driver will come on time but 30 to 45 minutes, no deliveries yet abd when you call the customer service which is now based overseas, no one can tell what's happening. It is always a disappointing experience. My last deliveries this week, the driver wax lare for 40 minutes, then to my dismay, a third of my orders were missing, one crate. Apparently the hand held unit wasn't working and a third of my orders were dropped to someone else house. There is a dishonesty when that person received the orders that were not their's, they could returned them but no. I did returned at one point when I noticed that some of the things being delivered to me wasn't mine. Now, I asked for re delivery but Sainsbury's can't do it, that means I have to go re order the things I needede the most, kerbside waste liner, eggs, soy sauce for my cooking, these are just examples of the urgent things I need. Anyway, they promised a small goodwill voucher but they lied, I got my refund though.”
“I have been shopping at sainsbury's, Newton Abbot, for years. Over that time I have had to continually fight with them too get them to stock unsmoked mackerel, the healthy option. They stock about 11 different varieties of smoked mackerel. Smoked fish has been linked to stomach cancer! The unsmoked mackerel always sold out really quickly. Why do you need to smoke every pack. Grow up! or clear off and let someone else run the site. I spend thousands there every year. I complain, about this to managers and they just tell me there is nothing they can do about it. Pathetic!”
“I work for the NHS and so have access to the Blue Light Card service, where I receive cashback from buying gift cards to pay for my Sainsbury’s orders. In addition to the £100’s I spend online at Sainsbury’s every month, I also spend £7.50 every month for a delivery pass.
For my recent order, I spent £74.69 to purchase a £77.00 gift card through Blue Light Card to cover the cost of my order. I then applied this to my order. Oddly, delivery was still showing as costing £4.50 despite my delivery pass. I figured this was just a bug and I wouldn’t be charged for it, as I’ve never had this happen before. But the day comes and I am charged for it! I get in contact with their customer service, to be told:
“Sorry you're having trouble with your order. The minimum order value is £40 per order, after any multi-buy offers, coupons, vouchers, and discounts, but we've found out that there was a bug in the system recently that allowed customers to keep using the pass despite going below the minimum order value after applying coupons or discounts. This has been corrected and no further issues should occur. The minimum card payment is £40 to ensure your delivery pass can be used.”
This is absolutely ridiculous, having bought ~£80 of goods from them. What difference does it make that I chose to use a gift card as my payment method. And YOU, Sainsbury’s, are the ones who decided to offer your discount to blue light staff via gift cards, rather than a discount code for the same 3% off (which would have seen me above the minimum delivery threshold and not seen me unfairly penalised like this). It is discrimination against NHS and emergency workers, police, armed forces, and teachers. I will be going elsewhere unless they sort this out.”
“I trust you will pass this comment to whom “It may concern”
I have long been a Customer for my main Shopping. In fact as an ex Senior Salesperson for a Food Importer your Head Office was my Major Customer!…
This information is offered in Good Will.
I have recently purchased Your Wine “Wild Valley. On Both occasions I could only have opened it and then with some difficulty with the Aid of a special Device.
.I have no doubt that you will come to the same conclusion.t”
“Why does Sainsbury's "need" to send me a six digit SMS code simply to log in to my online Sainsbury's account?
Why? What is the purpose of these dehumanizing digital hoops?
Then another six digit SMS code to satisfy MasterCard at checkout.
These hurdles never used to exist but now they do. Life is becoming increasingly complex and dehumanizing. It's digital tyranny and I'm sick of it.
Make it illegal to enforce SMS codes when buying food and groceries online.
As it stands - No SMS code - no food. You starve. This is not OK. Someone speak out please.”
“had issues with the SmartShop app that charged me 3 times for the same order, but for which I didn’t take the items, thinking the app didn’t complete the order. When I realised, I went to different stores, called, sent several emails and absolutely no one was able to offer support to sort out my issue. To date, I never had a refund.”
“I have been purchasing Sainsbury bread for a very long time, but on my last trip I picked up your own bakery tiger loaf which was unbeatable as it was all stodgy, I have noticed your baguettes are getting shorter in length.
Please let me know what on earth has happened to your in store bakery.”
“I visited Sainsbury's Warlingham on 29 July and had 2 great experiences with Customer Services. The young lady served me both instances and I found her to be a person that went the extra mile for sorting out problems and I walked away feeling pleased. Thank you.”
“I have been shopping at your Hazel Grove supermarket for years and this is because the Staff are wonderful, caring and helpful. They always find time to help me especially since the shop has been redesigned but with their help I am getting there.
I find all the food exactly to my liking so why would I bother going anywhere else.
Thank you so much.”
“At 9pm there was no person working on the non self service check out tills. I went to customer service to try & check out there . At the time there was nobody else shopping there but I was told that you have a rule that the basket can not have more than 5 items. I don't like self service after a long days work. I believe in such circumstances, Sainsbury's need to change the rules to allow the person at Customers Service to have the discretion to check out a customer with a full basket. The staff are nice & the situation is not their fault. The rule on 5 items is wrong when not accompanied with discretion.”
