Shopping didnt arrive so I phoned customer services and they said they would contact my local store and would ring me back. They phoned back to tell me that my order was cancelled due to van breaking down! So why didnt sainsburys phone me to tell me and arrange an alternative slot, more so as Im on their vulnerable list!! being housebound and disabled. This has happened before without me being informed by sainsburys! I was given a slot for the following day but it wasnt showing on the website so I had to phone to double check the slot was booked. I tried to amend my order via phone as I couldnt do it on the website and was told my order had been locked and it couldnt be changed. Customer service asked what I wanted and I said a loaf of bread, as I had forgotten to add it, she said she would phone the store and ask them to add it to my order, the store said they couldnt as my order was locked due to the change of delivery date!! Really!!!! not impressed! OMG what a nightmare, shopping arrived late with out of date donuts and ALL my frozen foods missing!!! On the phone to customer services for a good hour and kept getting cut off, eventually got through and told them about my delivery. They couldnt get through to the store to see if the delivery driver could come back with my frozen foods so Ive been offered a refund for the missing items and stale donuts. So now I have to make do with whats in my freezer to eat before my next shop. Fuming is an understatement!! Complained via phone but have no idea if complaints are really dealt with so I emailed sainsburys but the email was returned as its no longer in use so I emailed the CEO.