One star is not due to Sainsbury's product quality or instore experience it is purely because of their poor online contact relating to damaged or spoiled goods. We have been buying online from Sainsbury's every week since March 2020 with an average weekly spend of £110. Our only complaint relates to their refunds/returns policy which used to be convenient & online, but now they have removed this option and replaced it with the following options: Contact by Telephone, Facebook, Twitter & BSL. You can forget telephoning them as it's virtually impossible to get a reply (okay if you want to spend your day in a queue listening to music and annoying automated voice messages). Facebook & Twitter are not an option for us and we have heard from other people that both of these options do not work well either. We lose between £5 & £7 per week by not being able to return or get a refund on damaged or spoiled goods which due to their changed policy is totally unacceptable. It is very frustrating that there is now no acceptable method of making contact with Sainsbury's should you have a problem with their delivery to you. Checking every item of your delivery at the door does not go down well with the delivery driver as he is working to a strict delivery schedule. M Deegan