Got an email yesterday to say there was problem with the payment. Called the number as advised by Sainsbury's and provided payment details which were declined (again). Was asked to get my husband to call so they could re- try the original payment method. Husband who is a chef and stupidly busy called from work and it was declined again- and this time as it was the third attempt the order was cancelled. What? As customers we did nothing wrong and followed instructions and were then told our Christmas shop was non existent after all the time it takes to do it online and after waiting a week for a terrible delivery slot. After a few phone calls Sainsbury's contacted the store and they took the payment (what a massive stress) and we received e mail confirmation that it was going ahead but then our 10pm -11pm time slot passed with no delivery. I called last night and got a message to say 'we are closed' I have called today and a customer service rep called the Warrington store who have said that apparently they will call me back today. I advised I was not happy with that answer and was told by the 'customer service' representative that he wasn't the delivery person so he couldn't tell me what's happened. professional ... not very. The problem here is not necessarily a fault with Sainsbury's system but with the staff. If we were told to contact our bank first before making another payment attempt we would have and if I wasn't talked to like an idiot by the customer service rep I spoke with this morning I wouldn't be writing this complaint. 433989622.