There is an appalling system in place for how customers complaints are dealt with. The CEO Simon Roberts claims to be interested in customers views and experiences, but as I see it it’s all for show and what looks good for PR. I am shocked at the response of not taking my complaint seriously. The highest level claims to be ‘executive leave’ but the are in fact just another call centre thus misleading customers. The general customer care line will not help any further and then block you from requesting to speak to the store manager. It is unbelievable that a store manager is taking instructions from inexperienced 20 year olds.