For the first time in a very long time I booked an online delivery with Sainsbury. There was a missing item, so I tried to contact them to get a refund. You cannot email them, but have to either telephone or contact them through Twitter or Facebook. The Twitter account doesn’t actually work. Contacted them through Facebook and was asked to provide information which I had already provided, my email address. Having done so I heard nothing and when I contacted them again this morning I was offered a voucher covering the cost of the missing item. What use is a voucher to someone who does not use their service regularly? It just means they keep your money one way or another. I received the voucher and emailed a response that I wished for a refund and received yet another voucher. I have emailed back and also requested a refund on Facebook, it appears that something has now been passed back to the refunds team. Why a refund could not have been made in the first place, and why they provide no email address to begin with, which would make life so much easier, is beyond me. Having found them more expensive than my regular supermarket and given the errors I will not be using Sainsbury’s again.